Return & Refund Policy
At Nostalgix, we take great pride in our products and strive to ensure they meet the highest quality standards.
10-Day Money Back Guarantee
We offer a 10-day money-back guarantee for defective products. To qualify:
- Mandatory Unboxing Video: Must be captured from the moment you open the sealed package.
- Product Condition: Must be unused and in original packaging. Any usage or damage voids eligibility.
Request a Refund
If your product is defective, email Nostalgix64@gmail.com with:
- Order ID
- Unboxing video
- Brief description of the issue
Refund Process
Once your claim is verified, we will initiate a refund to your original payment method. Processing time depends on your provider.
Damaged Products
If the console arrives damaged, we’ll replace it free of charge. Conditions:
- Report within warranty (6 months).
- Damage must not be caused by mishandling.
- An unboxing video must clearly show the damage.
Wrong Product Received
If you receive the wrong item, notify us within 12 hours of delivery at Nostalgix64@gmail.com. Claims after this window will not be accepted.
Replacement Process
Replacements are only processed after the original product is returned and inspected:
- We’ll confirm eligibility via email.
- We’ll arrange pickup and share a tracking link.
- After inspection, a replacement will be sent free of charge.
Note: Replacements will not be issued without first inspecting the returned item.
Need Help?
Contact our support team any time at Nostalgix64@gmail.com or via WhatsApp at +91 84471 23909. We’re here to assist you.