15 Days Return / Refund Policy

Refund, Replacement, Cancellation & Return Policy for Nostalgix

At Nostalgix, we value customer satisfaction and strive to provide the best retro gaming experience. Please read our refund, replacement, and cancellation policy carefully.

15 Days Return / Replacement Policy

If you receive a product with a manufacturing defect, physical damage during transit, or functionality issues, you may request a replacement or return within 15 days of receiving your order.

Eligibility for Return / Replacement

• The product must be returned with its original packaging, accessories, and included components.
• Customers may be required to provide clear photos or videos demonstrating the issue.
• The product should not show signs of misuse, modification, or damage caused after delivery.
• Proof of purchase may be required for verification.

Refund Policy

Returns & Refunds We accept returns and provide full refunds only if the product is damaged, defective, or not functioning properly upon delivery. If you wish to return the product for any reason other than a damaged or defective product, an inconvenience fee of 25% to 30% of the product price will be deducted from the refund amount. The remaining balance will be refunded to the original payment method.

Damaged or Defective Products

In the unlikely event that your product arrives damaged, defective, or non-functional, Nostalgix offers a replacement or return solution after verification.

• Physical damage caused during shipping
• Defective accessories included with the product
• Corrupted or non-working storage media
• Faulty cables or connectivity issues
• Incorrect item received

Replacement / Return Process

Our support team will review your request and may ask for additional information or evidence to verify the issue.

• A replacement product may be shipped at no additional cost.
• A return and refund option may be offered where applicable.
• Customers may be required to follow return instructions provided by our support team.

Missing Items

If any item or accessory is missing from the package, customers should retain the original packaging and provide an unboxing video as supporting evidence.

Shipping Errors

If you receive the wrong product due to a shipping or fulfillment error, please contact us as soon as possible.

Customer Support

Important Notes

• All return, replacement, and refund requests are subject to inspection and verification by Nostalgix.
• Nostalgix reserves the right to refuse claims that do not meet the requirements of this policy.
• Shipping charges are non-refundable unless the issue resulted from our error.
• Return shipping costs may apply depending on the nature of the request.

Cancellation Policy

Orders may be cancelled within 24 hours of placing the order by contacting our support team via WhatsApp or email.

Email: nostalgix64@gmail.com

If an order has already been dispatched, cancellation may not be possible. Customers may also refuse delivery where applicable, subject to shipping and logistics policies.